{"id":236,"date":"2021-06-27T01:58:07","date_gmt":"2021-06-27T01:58:07","guid":{"rendered":"https:\/\/cassandralui.com\/?page_id=236"},"modified":"2025-03-24T15:24:56","modified_gmt":"2025-03-24T15:24:56","slug":"faq","status":"publish","type":"page","link":"https:\/\/cassandralui.com\/zh\/faq\/","title":{"rendered":"\u5e38\u89c1\u95ee\u9898"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"236\" class=\"elementor elementor-236\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cc66ce6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cc66ce6\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;mountains&quot;}\">\n\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" opacity=\"0.33\" d=\"M473,67.3c-203.9,88.3-263.1-34-320.3,0C66,119.1,0,59.7,0,59.7V0h1000v59.7 c0,0-62.1,26.1-94.9,29.3c-32.8,3.3-62.8-12.3-75.8-22.1C806,49.6,745.3,8.7,694.9,4.7S492.4,59,473,67.3z\"\/>\n\t<path class=\"elementor-shape-fill\" opacity=\"0.66\" d=\"M734,67.3c-45.5,0-77.2-23.2-129.1-39.1c-28.6-8.7-150.3-10.1-254,39.1 s-91.7-34.4-149.2,0C115.7,118.3,0,39.8,0,39.8V0h1000v36.5c0,0-28.2-18.5-92.1-18.5C810.2,18.1,775.7,67.3,734,67.3z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M766.1,28.9c-200-57.5-266,65.5-395.1,19.5C242,1.8,242,5.4,184.8,20.6C128,35.8,132.3,44.9,89.9,52.5C28.6,63.7,0,0,0,0 h1000c0,0-9.9,40.9-83.6,48.1S829.6,47,766.1,28.9z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3ee12b3\" data-id=\"3ee12b3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7d9ceae elementor-widget elementor-widget-heading\" data-id=\"7d9ceae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b12665e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b12665e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e6b5fa2\" data-id=\"e6b5fa2\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-38b0527 elementor-widget elementor-widget-accordion\" data-id=\"38b0527\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5941\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-5941\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-double-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Is psychotherapy covered by OHIP?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5941\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-5941\"><p>No.\u00a0 Psychotherapy is not covered by OHIP.\u00a0 However, some insurance providers may have coverage for psychotherapy.\u00a0 Please check with your insurance provider. \u00a0For your information, psychotherapy services can be claimed as a medical expense in your Canadian income tax. \u00a0\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5942\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-5942\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-double-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can you bill my insurance company directly?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5942\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-5942\"><p>We do not offer direct billing. \u00a0It is the client&#8217;s responsibility to check if their insurance plan covers psychotherapy and what documents are needed. \u00a0Once payment is received, an official receipt will be issued to the client for the purpose of reimbursement.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5943\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-5943\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-double-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Do you offer free consultation?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5943\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-5943\"><p>Yes. \u00a0We offer a free 15 minute phone consultation so you can get a feel if we are a good fit. Click\u00a0<a href=\"https:\/\/cassandralui.com\/contact\/\" target=\"_blank\" rel=\"noopener\">CONNECT NOW<\/a>\u00a0to book. \u00a0Once you decided to work with us, you can book your 1st appointment with your therapist.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5944\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-5944\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-double-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Do you offer sliding scale?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5944\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-5944\"><p>Yes. \u00a0In an effort to make psychotherapy more accessible to those in need but struggle financially, some of our therapists do offer a limited number of sliding scale slots<span style=\"background-color: var( --e-global-color-35ed989 );\">. \u00a0Please check with your therapist to see how they can help. \u00a0At the moment, Cassandra does not offer sliding scale.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5945\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-5945\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-double-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is your confidentiality policy?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5945\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-5945\"><p>Therapy sessions are strictly confidential.\u00a0 Information shared in therapy will not be released to a third party without client\u2019s consent.\u00a0 In couple and family therapy, participants are responsible for confidentiality of information shared within the group.\u00a0 However, there are circumstances that therapists are required by law to disclose client information to appropriate third parties without the client\u2019s consent.\u00a0 Examples of such circumstances include, but limited to, when the client is a danger to self or others, when possible child or elder abuse is suspected, when the therapist has reasonable suspicion that the client has been sexually abused by another regulated health professional, or when records may be subpoenaed in a\u00a0response to court proceedings.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5946\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-5946\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-double-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Do you keep my secret from my partner or family members?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5946\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-5946\"><p>We hold a \u201cNO SECRETS POLICY&#8221;. \u00a0We consider a couple or a family as a treatment unit (the client). During the course of our work with couples or families, we may see a smaller part of the treatment unit for one or more sessions as part of the therapy. Information learned in these sessions may be disclosed to the entire treatment unit based on our professional judgement. This \u201cno secrets\u201d policy is intended for us to provide the best possible care for the couple or the family without conflict of interest. Therefore, if you have matters that you want to deal with but do not want to share with your partner or family members, please request a referral to see an individual therapist separately.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5947\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-5947\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-double-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How does counselling work?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5947\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-5947\"><p>Counselling is a collaborative effort. Your therapist&#8217;s role is to provide structure, guidance, skills and professional insights to support you reaching your goals. As a client, your role is to participate actively in working through difficult issues, overcoming obstacles, implementing changes, and giving honest feedback to the therapeutic process. Your commitment, collaboration, and openness to change are keys to effective counselling.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5948\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-5948\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-double-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What should I expect in the first session?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5948\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-5948\"><p>Your first appointment is an intake session, in which your therapist will get an initial understanding of your presenting problem and answer any question that you may have about therapy. Your therapist will go through the consent form with you, explain to you what you need to know about working with us, and obtain your verbal consent for treatment. Once we decide to work together, you will be supported to describe the presenting problem, to define measurable treatment goals and to understand the treatment approach.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5949\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-5949\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-double-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I'm fighting for custody.  Can you testify for me in court?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5949\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-5949\"><p>We are sorry that it is our policy not to involve in any legal proceeding.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-59410\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-59410\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-double-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What if I see my therapist in public?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-59410\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-59410\"><p>Your privacy and confidentiality are most important to us. \u00a0It is our policy not to make contact with our clients in public. \u00a0Please do not feel offended if your therapist does not greet you. \u00a0However, if you initiate the contact, we would be happy to connect. \u00a0Please note that we would refrain from discussing any clinical issues for the sake of privacy. \u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-59411\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-59411\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-double-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I and my therapist become friends?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-59411\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-59411\"><p>While we value our therapeutic relationship with you, overlapping of roles and dual relationships is against the code of professional ethics. \u00a0We are sorry that we would not be able to befriend a current or recent client. \u00a0We would not &#8220;friend&#8221; you on Facebook or accept an invitation to LinkedIn, or other social media.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Is psychotherapy covered by OHIP?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>No.\\u00a0 Psychotherapy is not covered by OHIP.\\u00a0 However, some insurance providers may have coverage for psychotherapy.\\u00a0 Please check with your insurance provider. \\u00a0For your information, psychotherapy services can be claimed as a medical expense in your Canadian income tax. \\u00a0\\u00a0<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can you bill my insurance company directly?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We do not offer direct billing. \\u00a0It is the client&#8217;s responsibility to check if their insurance plan covers psychotherapy and what documents are needed. \\u00a0Once payment is received, an official receipt will be issued to the client for the purpose of reimbursement.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Do you offer free consultation?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes. \\u00a0We offer a free 15 minute phone consultation so you can get a feel if we are a good fit. Click\\u00a0<a href=\\\"https:\\\/\\\/cassandralui.com\\\/contact\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">CONNECT NOW<\\\/a>\\u00a0to book. \\u00a0Once you decided to work with us, you can book your 1st appointment with your therapist.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Do you offer sliding scale?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes. \\u00a0In an effort to make psychotherapy more accessible to those in need but struggle financially, some of our therapists do offer a limited number of sliding scale slots<span style=\\\"background-color: var( --e-global-color-35ed989 );\\\">. \\u00a0Please check with your therapist to see how they can help. \\u00a0At the moment, Cassandra does not offer sliding scale.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What is your confidentiality policy?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Therapy sessions are strictly confidential.\\u00a0 Information shared in therapy will not be released to a third party without client\\u2019s consent.\\u00a0 In couple and family therapy, participants are responsible for confidentiality of information shared within the group.\\u00a0 However, there are circumstances that therapists are required by law to disclose client information to appropriate third parties without the client\\u2019s consent.\\u00a0 Examples of such circumstances include, but limited to, when the client is a danger to self or others, when possible child or elder abuse is suspected, when the therapist has reasonable suspicion that the client has been sexually abused by another regulated health professional, or when records may be subpoenaed in a\\u00a0response to court proceedings.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Do you keep my secret from my partner or family members?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We hold a \\u201cNO SECRETS POLICY&#8221;. \\u00a0We consider a couple or a family as a treatment unit (the client). During the course of our work with couples or families, we may see a smaller part of the treatment unit for one or more sessions as part of the therapy. Information learned in these sessions may be disclosed to the entire treatment unit based on our professional judgement. This \\u201cno secrets\\u201d policy is intended for us to provide the best possible care for the couple or the family without conflict of interest. Therefore, if you have matters that you want to deal with but do not want to share with your partner or family members, please request a referral to see an individual therapist separately.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How does counselling work?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Counselling is a collaborative effort. Your therapist&#8217;s role is to provide structure, guidance, skills and professional insights to support you reaching your goals. As a client, your role is to participate actively in working through difficult issues, overcoming obstacles, implementing changes, and giving honest feedback to the therapeutic process. Your commitment, collaboration, and openness to change are keys to effective counselling.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What should I expect in the first session?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Your first appointment is an intake session, in which your therapist will get an initial understanding of your presenting problem and answer any question that you may have about therapy. Your therapist will go through the consent form with you, explain to you what you need to know about working with us, and obtain your verbal consent for treatment. Once we decide to work together, you will be supported to describe the presenting problem, to define measurable treatment goals and to understand the treatment approach.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"I'm fighting for custody.  Can you testify for me in court?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We are sorry that it is our policy not to involve in any legal proceeding.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What if I see my therapist in public?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Your privacy and confidentiality are most important to us. \\u00a0It is our policy not to make contact with our clients in public. \\u00a0Please do not feel offended if your therapist does not greet you. \\u00a0However, if you initiate the contact, we would be happy to connect. \\u00a0Please note that we would refrain from discussing any clinical issues for the sake of privacy. \\u00a0<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I and my therapist become friends?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>While we value our therapeutic relationship with you, overlapping of roles and dual relationships is against the code of professional ethics. \\u00a0We are sorry that we would not be able to befriend a current or recent client. \\u00a0We would not &#8220;friend&#8221; you on Facebook or accept an invitation to LinkedIn, or other social media.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-aa7522a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"aa7522a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d4967a4\" data-id=\"d4967a4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ce0323f elementor-widget elementor-widget-text-editor\" data-id=\"ce0323f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">Do not find your question? \u00a0Let us hear from you!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbcffd6 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"dbcffd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"http:\/\/cassandralui.com\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">CONNECT NOW<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2086993 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"2086993\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_top&quot;:&quot;mountains&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" opacity=\"0.33\" d=\"M473,67.3c-203.9,88.3-263.1-34-320.3,0C66,119.1,0,59.7,0,59.7V0h1000v59.7 c0,0-62.1,26.1-94.9,29.3c-32.8,3.3-62.8-12.3-75.8-22.1C806,49.6,745.3,8.7,694.9,4.7S492.4,59,473,67.3z\"\/>\n\t<path class=\"elementor-shape-fill\" opacity=\"0.66\" d=\"M734,67.3c-45.5,0-77.2-23.2-129.1-39.1c-28.6-8.7-150.3-10.1-254,39.1 s-91.7-34.4-149.2,0C115.7,118.3,0,39.8,0,39.8V0h1000v36.5c0,0-28.2-18.5-92.1-18.5C810.2,18.1,775.7,67.3,734,67.3z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M766.1,28.9c-200-57.5-266,65.5-395.1,19.5C242,1.8,242,5.4,184.8,20.6C128,35.8,132.3,44.9,89.9,52.5C28.6,63.7,0,0,0,0 h1000c0,0-9.9,40.9-83.6,48.1S829.6,47,766.1,28.9z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-aaee193\" data-id=\"aaee193\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f14d3aa elementor-widget elementor-widget-spacer\" data-id=\"f14d3aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Is psychotherapy covered by OHIP? No.\u00a0 Psychotherapy is not covered by OHIP.\u00a0 However, some insurance providers may have coverage for psychotherapy.\u00a0 Please check with your insurance provider. \u00a0For your information, psychotherapy services can be claimed as a medical expense in your Canadian income tax. \u00a0\u00a0 Can you bill my insurance company directly? [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_regular_price":[],"currency_symbol":[],"footnotes":""},"class_list":["post-236","page","type-page","status-publish","hentry"],"post_slider_layout_featured_media_urls":{"thumbnail":"","post_slider_layout_landscape_large":"","post_slider_layout_portrait_large":"","post_slider_layout_square_large":"","post_slider_layout_landscape":"","post_slider_layout_portrait":"","post_slider_layout_square":"","full":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - Cassandra Lui Counselling<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cassandralui.com\/zh\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Cassandra Lui Counselling\" \/>\n<meta property=\"og:description\" content=\"Frequently Asked Questions Is psychotherapy covered by OHIP? No.\u00a0 Psychotherapy is not covered by OHIP.\u00a0 However, some insurance providers may have coverage for psychotherapy.\u00a0 Please check with your insurance provider. \u00a0For your information, psychotherapy services can be claimed as a medical expense in your Canadian income tax. \u00a0\u00a0 Can you bill my insurance company directly? [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cassandralui.com\/zh\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Cassandra Lui Counselling\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-24T15:24:56+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u9884\u8ba1\u9605\u8bfb\u65f6\u95f4\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 \u5206\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/cassandralui.com\/faq\/\",\"url\":\"https:\/\/cassandralui.com\/faq\/\",\"name\":\"FAQ - Cassandra Lui Counselling\",\"isPartOf\":{\"@id\":\"https:\/\/cassandralui.com\/#website\"},\"datePublished\":\"2021-06-27T01:58:07+00:00\",\"dateModified\":\"2025-03-24T15:24:56+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/cassandralui.com\/faq\/#breadcrumb\"},\"inLanguage\":\"zh-Hans\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/cassandralui.com\/faq\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/cassandralui.com\/faq\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/cassandralui.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/cassandralui.com\/#website\",\"url\":\"https:\/\/cassandralui.com\/\",\"name\":\"Cassandra Lui Counselling\",\"description\":\"Individual therapy | Couple therapy | Family therapy\",\"publisher\":{\"@id\":\"https:\/\/cassandralui.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/cassandralui.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"zh-Hans\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/cassandralui.com\/#organization\",\"name\":\"Cassandra Lui Counselling\",\"url\":\"https:\/\/cassandralui.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-Hans\",\"@id\":\"https:\/\/cassandralui.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/cassandralui.com\/wp-content\/uploads\/2021\/06\/cropped-Original-on-Transparent-5.png\",\"contentUrl\":\"https:\/\/cassandralui.com\/wp-content\/uploads\/2021\/06\/cropped-Original-on-Transparent-5.png\",\"width\":240,\"height\":185,\"caption\":\"Cassandra Lui Counselling\"},\"image\":{\"@id\":\"https:\/\/cassandralui.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ - Cassandra Lui Counselling","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/cassandralui.com\/zh\/faq\/","og_locale":"zh_CN","og_type":"article","og_title":"FAQ - Cassandra Lui Counselling","og_description":"Frequently Asked Questions Is psychotherapy covered by OHIP? No.\u00a0 Psychotherapy is not covered by OHIP.\u00a0 However, some insurance providers may have coverage for psychotherapy.\u00a0 Please check with your insurance provider. \u00a0For your information, psychotherapy services can be claimed as a medical expense in your Canadian income tax. \u00a0\u00a0 Can you bill my insurance company directly? 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